• Respond to customer inquiries via email and ticketing systems in a timely manner.
• Provide accurate information and support to enhance customer satisfaction.
• Resolve complaints and issues efficiently while maintaining a positive company image.
• Document customer interactions and outcomes in the CRM system.
• Collaborate with team members to improve processes and communication.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent written communication skills
• Skills and Competencies: Problem-solving abilities
• Qualities and Traits: Strong attention to detail
• Qualities and Traits: Positive attitude and willingness to learn