• Handle incoming calls and respond to customer inquiries professionally and effectively.
• Provide accurate information about products and services to customers.
• Assist customers with issues, providing solutions and escalating when necessary.
• Document and update customer records accurately in the system.
• Perform follow-up calls to ensure customer satisfaction.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Proficient in English language, Excellent customer service skills, Strong problem-solving abilities, Effective people skills, Experience in call centers is a plus
• Qualities and Traits:Empathetic, Patient, Detail-oriented, Strong communication skills
• Working Conditions:Ability to work in a fast-paced environment, Flexible working hours may be required