• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints efficiently and effectively.
• Maintain detailed records of customer interactions and transactions.
• Meet performance targets for call handling and customer satisfaction.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 0–2 years of experience in a call center or customer service role.
• Skills and Competencies: Proficiency in English language, strong customer service skills, and familiarity with call center operations.
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude.
• Working Conditions: Must be able to work in a fast-paced environment and handle multiple calls.