• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a professional manner.
• Maintain detailed records of customer interactions.
• Contribute to team goals by consistently meeting performance metrics.

Requirements

• Educational Qualifications:High School diploma or equivalent
• Experience Level:1-3 years of experience in a call center or customer service environment
• Skills and Competencies:Proficient in English, strong customer service skills, problem-solving abilities, effective people skills, and familiarity with call center operations
• Qualities and Traits:Excellent communication skills, patience, and empathy
• Responsibilities and Duties:Ability to work with various customer types and manage a high volume of calls
• Working Conditions:Fast-paced office environment with a focus on metrics