Description

• Manage inbound and outbound calls in a timely manner.
• Provide excellent customer service and support to clients.
• Document customer interactions and maintain accurate records.
• Resolve customer complaints and issues effectively and efficiently.
• Assist in training new team members when necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Ability to work in a fast-paced environment and handle multiple tasks.
• Responsibilities and Duties: Willingness to learn and adapt to new processes.