• Answer incoming calls and provide assistance to customers.
• Resolve customer issues with a focus on satisfaction and retention.
• Document customer interactions and feedback in the system.
• Maintain a positive and professional demeanor in all communications.
• Adhere to company policies and procedures while handling inquiries.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent verbal and written communication skills in English.
• Skills and Competencies: Strong customer service orientation.
• Skills and Competencies: Ability to solve problems effectively.
• Qualities and Traits: Exceptional interpersonal and people skills.