• Handle incoming calls and assist customers with inquiries and issues.
• Provide exceptional customer service and ensure customer satisfaction.
• Engage with customers to resolve complaints and provide solutions promptly.
• Document customer interactions and update account information accurately.
• Collaborate with team members to improve service delivery and efficiency.

Requirements

• Educational Qualification: College graduate
• Experience Level: No experience required; entry-level position
• Skills and Competencies: Strong command of the English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Strong problem-solving abilities
• Skills and Competencies: Effective people skills
• Skills and Competencies: Familiarity with call center operations is a plus