• Provide exceptional customer service by handling inbound and outbound calls efficiently.
• Resolve customer issues and complaints with a professional and positive attitude.
• Maintain accurate records of customer interactions and transactions.
• Follow communication scripts and procedures to ensure consistency in service.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level; no prior experience required.
• Skills and Competencies: Proficiency in English language, strong customer service skills, and familiarity with call center operations.
• Qualities and Traits: Excellent communication skills, patience, empathy, and the ability to work in a fast-paced environment.
• Working Conditions: Ability to work flexible hours, including evenings and weekends, in a call center environment.