Description

• Handle incoming calls and respond to customer inquiries effectively.
• Provide information about products and services while ensuring customer satisfaction.
• Document and track customer interactions in the system.
• Troubleshoot issues and offer solutions in a timely manner.
• Maintain a positive attitude and foster good relationships with customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, Strong problem-solving abilities, Excellent customer service skills
• Qualities and Traits: Strong work ethic, Good people skills, Ability to work in a team
• Responsibilities and Duties: Adherence to call center protocols and guidelines
• Working Conditions: Fast-paced and dynamic call center environment