• Assist customers with inquiries and provide excellent service over the phone.
• Resolve issues and complaints by identifying the problem and providing suitable solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow up on customer interactions to ensure satisfaction.
• Work collaboratively with team members to enhance service quality.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong English language skills, proficiency in customer service techniques, and familiarity with call center operations.
• Qualities and Traits: Excellent communication skills, ability to handle stress, and a customer-oriented mindset.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Full-time position requiring flexibility to work various shifts.