• Handle incoming calls and respond to customer inquiries effectively.
• Provide exceptional customer service by addressing customer needs and resolving issues.
• Document all customer interactions accurately in the database.
• Collaborate with team members to improve service quality and customer satisfaction.
• Assist in achieving departmental goals and performance metrics.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No prior experience required; entry-level position.
• Skills and Competencies: Strong customer service orientation, problem-solving skills, team player.
• Responsibilities and Duties: Ability to handle high call volumes and provide accurate information.
• Qualities and Traits: Excellent communication skills in English, patience, and a positive attitude.
• Working Conditions: Fast-paced call center environment, may require working in shifts.