We Are CONCENTRIX – The #1 BPO in the Industry

At Concentrix, incredible careers begin and thrive. Whether yours is just starting or you're making a fresh start, we empower people with continuous opportunities to grow and explore the many career paths the organization offers.

This commitment to excellence has earned us Hall of Fame honors in both Best Company and Best Employer categories at the International ICT Awards. Be part of the #1 BPO team and build a career you’ll enjoy and be proud of.

Benefits

• Very competitive salary
• Meal and transportation pay
• Rice allowance
• Night differential (when applicable)
• Account incentives
• Sick and vacation leaves
• Educational assistance
• Retirement plan
• Annual appraisal and bonuses
• Comprehensive health plan for you and your loved ones
• Clean, safe, and modern working environment

Job Responsibilities

• Communicate with customers in a courteous, friendly, and professional manner using agreed procedures
• Listen attentively to customer needs; demonstrate empathy while building rapport
• Clarify customer requirements, probe for understanding, and use decision-support tools to provide appropriate resolutions
• Maintain basic knowledge of client products and/or services

Candidate Profile

• 18 years old or above
• Computer literate
• Fluent in English (you’ll be conversing with foreign customers)
• Committed to full-time, long-term employment

All successful applicants will undergo a month-long training in communications, culture, and product-specific courses before starting actual work.

Educational & Professional Attainment

• At least a graduate of HS (prior to K-12 curriculum), ALS, or SHS (K-12)
• Not tied up with academics; not currently studying or enrolling in school
• Fresh college graduates are encouraged to apply
• BPO experience handling international voice accounts is a definite plus, but not required

Note: For applicants under the K-12 curriculum, you must be a Senior High School graduate (Junior High School graduates will not be accepted). For those under the old curriculum (before K-12), HS graduates are welcome to apply.