• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers and assist them in usage.
• Collaborate with team members and other departments to enhance service delivery.

Requirements:

• Skills and Competencies: Proficient in Bahasa Melayu; excellent communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused attitude.
• Working Conditions: Must be able to work flexible hours, including evenings and weekends.