• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer issues and complaints efficiently, demonstrating problem-solving skills.
• Maintain detailed records of customer interactions in the call center software.
• Collaborate with team members to improve service quality and streamline processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong proficiency in English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Effective problem-solving abilities
• Qualities and Traits: Patience and a positive attitude
• Responsibilities and Duties: Ability to work in a fast-paced environment