Description

• Handle incoming calls and provide accurate information to customers.
• Resolve customer inquiries and complaints in a timely manner.
• Document interactions with customers and maintain records.
• Utilize various communication tools and software to assist customers.
• Work collaboratively with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3–5 years of experience in a call center or customer service role
• Skills and Competencies: Excellent verbal and written communication skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Patience and empathy in dealing with customers
• Responsibilities and Duties: Ability to work flexible hours
• Working Conditions: Comfortable working in a high-pressure environment