• Engage with customers via phone to resolve inquiries and issues.
• Provide excellent customer service and support to enhance customer satisfaction.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve call center performance.
• Identify trends in customer inquiries to assist in ongoing improvements.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language, Strong customer service skills, Excellent problem-solving abilities, Familiarity with call center operations
• Qualities and Traits: Empathetic, Patient, Detail-oriented, Team player
• Working Conditions: Fast-paced office environment with flexible shifts