Description

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Manage a high volume of inbound and outbound calls efficiently.
• Document and track customer interactions in the system accurately.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Adhere to company policies and procedures while handling calls.

Requirements

• Educational Qualifications: Bachelor’s degree in any field preferred.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy in dealing with customers.
• Responsibilities and Duties: Ability to multitask and handle different responsibilities efficiently.
• Working Conditions: Comfortable working in a fast-paced environment.