• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.

• Update and maintain accurate records of customer interactions, transactions, and order details in the system.

• Stay updated on company policies, procedures, and services to provide accurate information to customers

• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent 

• Good communication and interpersonal skills

• Excellent problem-solving and decision-making abilities

• Ability to thrive in a fast-paced and dynamic environment