Description

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: Diploma or equivalent in a relevant field.
• Experience Level: 3-5 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused attitude.
• Working Conditions: Ability to work in a fast-paced environment and handle multiple tasks.