· Lead Generation: Identify, qualify, and acquire potential leads (at least 5 to 15 leads per day) through research, events, social media, etc. while ensuring they align with our target audience.

·Collaboration: Collaborate with the sales team to improve lead conversion strategies. Acts as a liaison between sales, marketing, and operations teams to ensure seamless communication and coordination.

·Customer Interaction: Build and maintain strong client relationships, ensuring customer satisfaction. Respond to customer inquiries via phone, email, or chat in a professional and timely manner; Promote special packages and exclusive offers.

·Appointment Scheduling: Schedule appointments for Sales Executive with key decision-makers.

·Database Maintenance: Update and maintain accurate customer records of calls, leads, appointment schedules and orders on the company’s ERP system.

·Administrative Support: Prepare and manage sales documents, contracts, invoices, and quotations.

· Follow up: on leads and payables (if any), whilst nurturing potential clients to ensure ongoing engagement.

·Reporting: Compile and analyze sales and lead generation data to provide insights for management. Prepare and submit sales-related reports and updates on performance metrics.

·Problem Resolution: Address customer complaints and coordinate solutions with relevant departments.

·  Perform other related tasks as assigned by management.