• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Handle complaints professionally, aiming for a prompt and satisfactory resolution.
• Maintain accurate records of customer interactions and transactions.

Relationship Management

• Develop and nurture long-term relationships with clients.
• Follow up with customers to ensure service quality and satisfaction.
• Provide personalized service to high-value customers.

Issue Resolution

• Investigate and resolve customer issues efficiently.
• Coordinate with internal departments to ensure timely solutions.
• Escalate complex issues to management when necessary.

Customer Experience Improvement

• Gather feedback from customers to improve services.
• Recommend process improvements to enhance customer satisfaction.
• Contribute to customer loyalty and retention initiatives.

• Education: Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Experience: 1–3 years in customer service, client relations, or a similar role.

Skills:

• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Good organizational and time management skills.
• Ability to remain calm under pressure.
• Proficiency in MS Office and CRM software.