You will be responsible for managing collection activities of due + overdue payments from customers, including issue resolution, working towards achieving process efficiency. You will be responsible for all aspects of the collection process, identifying customer billing issues and being accountable for reducing the accounts receivables of your assigned accounts. You will communicate professionally with a variety of 

internal + external stakeholders while providing exceptional customer service. 

Your Responsibilities  

• To ensure prompt payment from customers by regular follow ups + tracking via email or phone call 

• To update accounting records in relevant systems in a timely manner, including capturing customer feedback and follow up due date. 

• To act on customer feedback regarding invoicing issues, discrepancies + clarifications with relevant internal stakeholders. 

• To ensure timely reconciliation + sharing of statement of accounts (SOA) with customers. 

• To understand customer requirements, extending support to standardize operations where necessary. 

• To participate in all accounts receivable matters at an operational level. 

• To recommend accounts for escalated collection efforts via country finance or key account structure. 

• To understand the end-to-end accounts receivable process, identifying redundant steps to drive continuous improvement. 

• To independently analyze assigned accounts and execute a collection plan.

• Minimum of 3 years’ experience in Business-to-Business Accounts Receivable Collections required. 

• Strong knowledge of collection processes and AR Policies & Procedures. 

• Excellent negotiation and customer service skills required. 

• Average proficiency with MS Excel required. 

• Excellent verbal and written communications skills in English. 

• Strong attention to detail and excellent follow-up skills required. 

• Must be able to work well with individuals at all levels inside and outside of the organization. 

• Self-Starter with the ability to work with minimal supervision. 

• Additional language skills are an advantage.