1. Client Support & Relationship Management

• Support the CEO in handling key client accounts
• Help manage budgets, timelines, deliverables, and creative approvals when assigned
• Maintain clear, professional communication with clients and build strong working relationships
• Be proactive in identifying new opportunities or projects with existing clients

2. Team Support & Coordination

• Assist in recruiting and training new Account servicing team members as needed to grow "your" team
• Work and coordinate with part-time/ contract creatives or project managers
• Support the setup of basic systems for smoother project tracking and internal communication
• Source suppliers or contractors in completing projects as needed

3. Project & Campaign Management

• Oversee assigned campaigns from briefing to execution and completion
• Coordinate with internal teams (events, creatives, production, media) to keep things on track
• Review materials before client submission to ensure quality and alignment with expectations

4. Internal Communication & Problem Solving

• Post event assessment and Share client feedback with the team to help improve our output
• Flag any issues or concerns early and coordinate with the CEO to resolve them
• Help make sure clients are happy and projects run smoothly

5. Sales & Business Development Support

• Collaborate with the CEO on new business proposals and decks, join pitches or exploratory calls as needed
• Help expand accounts and support new project wins
• Participate in defining quarterly KPI goals for the team

6. Reporting & Documentation

• Submit weekly updates to the CEO on account and project status
• Assist in preparing client reports, post-campaign recaps, and tracking files

7. On-Ground Event Support

• Events management, including helping with ingress/egress when necessary
• Take on additional assignments as delegated by the CEO in support of agency operations and growth

Job Requirements:

• Education: Bachelor’s Degree in Marketing, Communications, Business Management, or a related field.
• Experience: Minimum of 5 years’ solid experience in client servicing, account management, or project management within the marketing, events, or advertising industry.
• Client Management: Strong background in handling and nurturing key client accounts, with excellent relationship-building skills.
• Project & Campaign Management: Demonstrated success in overseeing end-to-end campaigns, ensuring timely delivery, budget control, and high-quality outputs.
• Communication Skills: Excellent verbal and written communication skills; able to handle negotiations and present proposals confidently.
• Problem-Solving: Strong critical thinking and conflict-resolution skills; proactive in identifying risks and implementing solutions.
• Business Development: Ability to support sales initiatives, contribute to pitches, and help expand accounts.