Job Summary:

We are looking for a proactive and customer-focused Account Relations Manager to serve as the primary point of contact for existing customers. This role is responsible for account health monitoring, customer retention, renewals, and identifying upsell opportunities, ensuring clients maximize their fleet/technology solution services.

Key Responsibilities:

• Serve as the main point of contact for existing customers
• Ensure customer satisfaction, engagement, and retention
• Handle customer change requests, including:
• Adding vehicles
• Adding cameras
• Account suspensions
• Report requests and account adjustments
• Conduct quarterly check-ins and customer performance reviews
• Monitor customer accounts for health and usage:
• Device health
• Rules compliance
• Exceptions and alerts
• Identify and recommend upsell opportunities (dashcams, asset trackers, routers)
• Coordinate renewal timelines and track subscription renewals
• Provide after-sales support and follow up on pilots with customers
• Support client training refreshers and ensure proper product adoption
• Collaborate with Operations, Support, and Finance to resolve customer concerns efficiently
• Attend internal alignment meetings for reporting and service updates

Qualifications / Requirements:

• Experience in account management, customer success, client relations, or after-sales support
• Strong communication and relationship-building skills
• Strong coordination and problem-solving skills
• Familiarity with subscription tracking and renewals is a plus
• Experience with fleet, logistics, telematics, or technology solutions is an advantage (not required)

Why apply with us?

• Competitive compensation and career growth opportunities
• Offers Full-time employment and Career Growth
• Easily accessible from almost any part of the Metro Cebu area.
• Service Incentive Leaves Upon Regularization
• Attendance Productivity Incentives
• Additional Hazard Pay within Qualifying Hours
• Stable Job with Salary Appraisals
• Holiday and Night Differential Premium Pay Rates
• Job Promotion is highly possible... if YOU have the drive.
• HMO/Health Insurance
• Work-Life Balance
• Free Pre-hiring Medical Laboratories
• Free Coffee

Note: We conduct a virtual interview process, including an initial interview and assessment.

Our virtual process includes:

• Preliminary screening via video meet.
• Skills assessment and evaluation
• Interview with our HR team

Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.

Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.

Overview:

Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.

Lower Ground Floor, MDCT Building, Leyte Loop, Cebu Business Park, Barangay Hipodromo, Cebu City

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday through Friday only. Bring a copy of your updated resume & valid ID.